Why has the 2021 event been cancelled?
Everyone on the Ciderthon team has worked incredibly hard to bring this event back this year after the disappointments of 2020. We are absolutely gutted that we have had to take the decision not to go ahead this weekend. Like a lot of other events, we have become a victim of the ‘pingdemic’, with more than one supplier now unable to service the event due to staff and infrastructure shortages. The decision to cancel has not been taken lightly, but we feel that it is the right decision. We would rather deliver you an excellent, safe event in 2022 than compromise on your event experience this year.
What happens to my entry?
There are 3 options you can choose from:
1. Virtual Event
Everyone across both the half marathon and 5km distances will automatically be transferred to a virtual event. This allows you to complete your distance with your friends around your familiar training routes or pick somewhere entirely new to run. And you will have until the end of the month to complete the distance, although it does still need to be completed in one go. If this is your preferred choice you do not need to do anything other than update your time by midnight on Tuesday 31st August via your online profile. Once results are final, you will receive a box of event related goodies including a medal, finishers t-shirt, neck warmer, collapsible cup and bottle of cider from one of our event partners.
2.Defer your entry to 2022
The 2022 event will be held on Sunday 8th May. It will still be at Sheppy’s Cider Farm and we will be planning for it to be even bigger and better than the 2021 event would’ve been. If you would like to defer please email us firstname.lastname@example.org to let us know, no later than midnight on Tuesday 31 August 2021.
3. Claim a credit note for the value of your entry
You will be sent a unique code that you can redeem against almost any event on our website www.theraceorganiser.com*. You will have 12 months to redeem the code and it can be used against any type of event. We don’t just do running, if you’re a keen cyclist or swimmer then maybe one of our multi-sport events code be for you. If you would like to claim a credit note please email us email@example.com to let us know, no later than midnight on Tuesday 31 August 2021.
I booked a bus or a parking space
If you booked a return trip on our shuttle bus from Taunton town centre or you opted to book a parking spot at Sheppy’s then you will be automatically refunded this amount. The cost of the bus was £7 per person for a return journey and the car park was £10 per vehicle for a parking space. Please allow 5-7 business days for the refund to reach your account.
Why am I not automatically being offered a refund?
We are able to offer a full refund for bus and car parking spaces as that money would have directly covered the cost of those services; the cost of the bus hire and the cost of car park stewards. By cancelling the event at this stage we are not incurring those costs.
We are unable to automatically refund your ticket price since a lot of the costs that this covers have already been incurred: council permission to close the roads, applications for temporary event notices to serve alcohol and have music at the event, venue hire, medals, finisher t-shirts, branded sustainable cups for you to drink the cider out of, staff accommodation (that’s not refundable to us), staff time for the planning up to this late stage.
Like a lot of companies in the last 18 months we have suffered a great deal financially with cancellations, postponements and now trepidation about just booking an event in case it gets cancelled. The impact of Covid-19 is far reaching and we will all be feeling it for years to come. Please respect the difficult choice that we have had to make in cancelling this year’s event and support us in the future by choosing one of the options outlined above.