Why has the 2021 event been cancelled?

​Everyone on the Ciderthon team has worked incredibly hard to bring this event back this year after the disappointments of 2020.  We are absolutely gutted that we have had to take the decision not to go ahead this weekend.  Like a lot of other events, we have become a victim of the ‘pingdemic’, with more than one supplier now unable to service the event due to staff and infrastructure shortages.  The decision to cancel has not been taken lightly, but we feel that it is the right decision.  We would rather deliver you an excellent, safe event in 2022 than compromise on your event experience this year.

What happens to my entry?


There are 3 options you can choose from:

1. Virtual Event 

Everyone across both the half marathon and 5km distances will automatically be transferred to a virtual event.  This allows you to complete your distance with your friends around your familiar training routes or pick somewhere entirely new to run.  And you will have until the end of the month to complete the distance, although it does still need to be completed in one go.  If this is your preferred choice you do not need to do anything other than update your time by midnight on Tuesday 31st August via your online profile.  Once results are final, you will receive a box of event related goodies including a medal, finishers t-shirt, neck warmer, collapsible cup and bottle of cider from one of our event partners.

2.
Defer your entry to 2022

The 2022 event will be held on Sunday 8th May.  It will still be at Sheppy’s Cider Farm and we will be planning for it to be even bigger and better than the 2021 event would’ve been.  If you would like to defer please email us info@ciderthon.com to let us know, no later than midnight on Tuesday 31 August 2021.

3. Claim a credit note for the value of your entry

You will be sent a unique code that you can redeem against almost any event on our website www.theraceorganiser.com*.  You will have 12 months to redeem the code and it can be used against any type of event.  We don’t just do running, if you’re a keen cyclist or swimmer then maybe one of our multi-sport events code be for you.  If you would like to claim a credit note please email us info@ciderthon.com to let us know, no later than midnight on Tuesday 31 August 2021.
 

I booked a bus or a parking space

If you booked a return trip on our shuttle bus from Taunton town centre or you opted to book a parking spot at Sheppy’s then you will be automatically refunded this amount.  The cost of the bus was £7 per person for a return journey and the car park was £10 per vehicle for a parking space. Please allow 5-7 business days for the refund to reach your account.

Why am I not automatically being offered a refund?

We are able to offer a full refund for bus and car parking spaces as that money would have directly covered the cost of those services; the cost of the bus hire and the cost of car park stewards.  By cancelling the event at this stage we are not incurring those costs.

 

We are unable to automatically refund your ticket price since a lot of the costs that this covers have already been incurred: council permission to close the roads, applications for temporary event notices to serve alcohol and have music at the event, venue hire, medals, finisher t-shirts, branded sustainable cups for you to drink the cider out of, staff accommodation (that’s not refundable to us), staff time for the planning up to this late stage.

Like a lot of companies in the last 18 months we have suffered a great deal financially with cancellations, postponements and now trepidation about just booking an event in case it gets cancelled.  The impact of Covid-19 is far reaching and we will all be feeling it for years to come.  Please respect the difficult choice that we have had to make in cancelling this year’s event and support us in the future by choosing one of the options outlined above.
 

I already deferred my entry from 2020 and I was offered a 50% refund when I made that decision.  Does the same apply now?

We would love for you to do the event virtually or to choose one of the other options outlined above.

I bought event merchandise, but if the event’s not happening can I have a refund for this?

We understand that the shine might have gone off the premium, bamboo, limited edition Ciderthon t-shirt or vest that you ordered.  While we are more than happy to post this to you (it is still a quality piece of running apparel), we will understand if you would rather have a refund for this item.  If this is the case please email info@ciderthon.com
 

How can you be sure that the event will go ahead in 2022?

The simple answer to this is that we can’t.  We are hoping and keeping our fingers crossed that the world rights itself enough in the coming months that we can continue to plan for events.  We have been fully supported by the local authorities and other agencies in our planning for this year’s event and they have all assured us of continued support for next year.  We can’t plan for what we can’t see, but we sure as heck will put all of our efforts into planning for what we can see.

What is the date of the 2022 event?

The event will be held on Sunday 8th May 2022 at Sheppy’s Cider Farm.

* How does the credit note work?

Your code has a value equal to full price entry into the race for which you were registered.
 
The code is valid for 12 months from the date of issue and must be redeemed in a single transaction to obtain discount on any event from The Race Organiser, F3 Events or Purple Patch Running listed on www.theraceorganiser.com.
 
Gift codes have no cash value and cannot be used as full or part payment towards any merchandise listed on our website.
 
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